Coracall
Business Process in Durban

Reaching The People Who Matter.
Our call center solutions are designed to improve customer experiences, increase brand loyalty, and drive sales. While maintaining high quality standards whatever the clients' budget, Coracall can provide a solution that delivers the best possible return on investment and is guaranteed to lower the cost of ownership. Our quality framework, IT infrastructure, agent quality and analytics, provide companies with an entire suite of services and products to meet their outsourcing objectives, leveraging a senior leadership team with global experience across the industries and verticals we service.
We are a global solutions provider for inbound and outbound contact center services as well as back office support from our global locations in South Africa, the Philippines, and the United Kingdom.
Welcome to Coracall.
Our unique pricing models allow for a flexible approach to cost effective call center operations. As part of the Assured Capital Holding.

The success of our company speaks volumes through our dedicated, motivated and enthusiastic staff. Andy has extensive experience running large call centre operations and 13 years of experience working for UK/US blue chip companies. Andy came to South Africa to work in a senior capacity for a large outsourcer and subsequently established a start-up outsource call centre operation which grew to 300 seats within 12 months. Andy has lead large outsourced operations on behalf of Bank of America, Vodafone, Barclays and Phones4U in the UK and has extensive experience in both outbound and inbound sales and service. Andy has a strong background in telecommunications, regulated sales, debt collection, financial products, utilities and lead generation. Andy has a very strong operational background and a huge amount of experience partnering major clients. He has a proven track record for delivering outstanding performance in both established and new businesses and focuses strongly on developing and building great teams to deliver consistent and sustainable results. It has been an absolute delight to have Coracall as a key partner of ours for Home Broadband. The team have a refreshing can-do attitude that results in a partnership in the truest sense of the word. Working side by side through any challenge that is thrown at us, we have been able to exceed sales targets, manage customer experience and deliver record breaking performance repeatedly. From a personal perspective, the management team are easy to work with, honest and experienced making for a great working relationship. We are supporting Coracall’s training and improvement programme and helping to grow their fundraising teams. Over the New Year period we sent one of our trainers to support the growth of the operation. They have provided on-going remote support to their team since then and we also resent the trainer to support them onsite again this March. We are committed to a long term strategic partnership with Coracall and happy to recommend them. This is to confirm that we at The Unlimited have been working with Coracall for over a year now. We have found Coracall to certainly be a business that is committed to forging win/win relationships with all their Partners. Coracall has managed to make both them and us a profit while operating in a pretty volatile market & this is clear testimony of their efficiencies. We have built great relationships & even when challenges arise the strength of our relationship has allowed us to overcome these hurdles.