Blake Group
Business Process in Durban

Blake has a strong focus on innovation which is brought right to our clients' doorstep with continuous improvement / process enhancement and an understanding of your business that drives results.
The extent of our operations covers your entire lifecycle of customer engagement and is fully omnichannel enabled.
We have experience in most sectors including financial services, fashion retail, furniture retail, telco, insurance, FMCG and e-commerce.

We see big potential in customer lifecycle management. Building a relationship, and keeping customers interested over time. We develop the solutions that help make these tasks a little easier and more effective. We respect the laws that govern our operations, ensuring that we are legally compliant at all times. So our mission to develop ever-evolving customer lifecycle management solutions without compromising high standards is something that comes naturally to us. Unlock the power of your existing Wi-Fi network to engage consumers, increase loyalty, and boost revenue within your venue. Boost business productivity with Interactive Solutions’ array of tailored software development solutions. Our story began around a kitchen table with an old typewriter. It was during these formative years that The Blake Group was born. In the early 1990’s, Durban was a lively city buzzing with development. Located in KwaZulu-Natal along the east coast, the city was primed for explosive growth having plentiful supply of both skilled and trainable labour and being home to one of Africa’s busiest and largest ports. The idea came about after Howard identified the need for a debt collection service without high legal costs. Soon the list grew to include vehicle dealerships and furniture retailers. Retailers across the spectrum turned to the firm for debt market advice to minimise risk. Recognising that innovation is the key to growth, Howard sets out to successfully diversify Blake’s offerings by launching new divisions to support the company’s philosophies and meet the needs of our clients. This new division served to create innovative software solutions in-house, which meant that tailored offerings could be developed for our clients at quick turnaround times. Known for our forward-thinking spirit, this has been a time of booming development for Blake. Internally, new technology and business intelligence extended our growing list of impressive services. In 2009, Traceps is introduced as a leading pioneer in the debt tracing industry. With accurate and reliable data at the core of this service offering, Traceps provides clients the details they need to successfully trace debtors, all in a way that’s legally compliant. In 2011, Wi-Fi marketing and analytics technology is specifically designed to offer businesses a means to better understand their customers and to communicate with them in real-time, when it matters most. In 2015, Blake took the real estate industry by storm. The Virtual Agent was introduced as the leading data and CRM tool for estate agents in South Africa. Blake introduces another technology breakthrough truly meaningful to all South Africans.