Velociti
Internet Marketing in Durban

Velociti: Call Centre in Durban, our clients, we’re able to quickly respond by realigning staff resources against client metrics.
We work as a true partner with our employees, South Africa.
By closely monitoring client key performance indicators, and their customers to produce results that are a win for all.

South Africa’s most trusted full-service sales & customer services call centre. Our customer service strategies can help you care, retain and grow your customer base. This is achieved through strict focus on client KPI management, Quality Assurance, and Operational excellence. Our diverse staffing talent, in conjunction with industry leading systems, methodologies, and processes enables us to provide top value to our clients. Our track record with our client base is testament to the high levels of service, professionalism and efficiency that we attain in our business and theirs. Treating Customers Fairly is a core principle of our company and the way we conduct our business. 4: Where we offer advice to our customers, the advice is suitable and takes account of their individual circumstances. 5: Customers are provided with products that perform as we have led you to expect, and that the associated service is of an acceptable standard, and is as you have been led to expect. 7: We will ensure that any complaints or grievances are handled in a sympathetic, positive and professional manner. Velociti provides wide range of services to clients in the Banking, Financial, Telecoms, Hospitality and Retail sectors. We offer the full suite of call centre technology and are able to meet all our clients’ technical requirements. We are proud to have strong partnerships with a wide range of niche services providers, working with us to extend and continuously improve our service offering. Talk to us about how our customer service strategies can help you care, retain and grow your customer base. Our methodology understands their needs, builds processes to effectively resolve issues and opens up new insights into your customer’s behaviours and experiences, allowing you to react faster and respond more accurately, retaining their business and ensuring your profitability. By partnering with Velociti, we will help you identify and realise new opportunities within your current customer database. Our call centre retention strategies ensure your customers stay on your books for longer. Velociti’s inhouse business intelligence team works closely with all our customers and their operations, processing high volumes of data into valuable business insights and opportunities. Managing quality in a call centre requires a disciplined process driven approach. At Velociti, we put quality at the heart of all our operations. Talk to us about how to use quality assurance to continuously improve your call centre operations. Competitive Call Centre Wages South Africa’s labour costs are significantly lower than in the US and UK. Great Cultural fit with US and UK South Africa has historic trade relationships with many European countries, particularly the UK, Netherlands, France and the US. The country has approximately 4,92 million installed telephones and 4,3 million installed exchange lines. Digital microwave and optical fibre serve as the main transmission media for the inter-primary network, interconnecting all major centres.